Client Success Story

Helping AAA develop a major internal deliverable to better engage employees

Corporate communications

Liaising with internal teams

Employee engagement

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“We needed an expert copywriter to create content tailored to our project and audience, within our aggressive timeline. Helen Anne made it easy to satisfy our internal stakeholders with drafts that came in early and required very little revisions.”

Travis Culwell

Marketing and Design Strategy: Products and Brands AAA

About AAA

Membership organization | Not-for-profit | 45,000 employees
Established in 1902, AAA provides more than 61 million members with automotive, travel, insurance and financial services through its federation of 32 motor clubs and more than 1,000 branch offices across North America.

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Challenge

Solution

Results

“As a project manager who took a vacation as this project was still taking shape, I would have been a nervous wreck if we hadn’t found Helen Anne before I left.

I knew she would keep it on track while I was away! I had every confidence that she would deliver quality content to set up our designer (and the project as a whole) for success.”

Erika Sutinen-Gonzales

Design Project Manager AAA

Create a major internal deliverable under a tight deadline — while appeasing multiple stakeholders.

The AAA creative team had been tasked with creating an important employee-facing document. Deadlines were tight and they had no internal resources with availability to complete the project in time.

To make it even more stressful, the team had to balance the needs of multiple internal stakeholders, each of whom had different visions for how the final deliverable should look and feel. The team was also busy developing collateral for other important internal programs.

They needed more than “just a writer.” They needed someone who could lead the project, manage the workflow and liaise with internal teams.

Partner with someone who can not just write — but also keep the project moving and on track.

Travis and Erika reached out to Helen Anne Travis, a copywriter and messaging strategist, to see if she had the availability to take on a fast- moving project with multiple stakeholders.

Erika Sutinen-Gonzales

Design Project Manager AAA
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“As we were talking about the project, we were honest and candid about some of the challenges we would face. Helen Anne never shied away from these challenges — be it the condensed schedule, the stakeholders or the unknowns of when we would receive the inputs we needed.

She always set really clear expectations for how to tackle things and came up with suggestions for what was possible on her part. This gave us confidence in her skills and competence!”

Project completed on time, on brief and on budget.

Before the project began, many internal stakeholders had conflicting visions of how the final product should look and feel. Helen Anne was able to incorporate everyone’s input to create a 51-page document that met each team’s high standards.

It also helped AAA show employees that the company cares about their well-being.

Erika Sutinen-Gonzales

Design Project Manager AAA
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“Helen Anne was a joy to work with! She set solid expectations and was proactive in how she communicated progress and shared updates. I’m very impressed with the amount of copy she was able to create in such a short time.”

Travis Culwell

Marketing and Design Strategy: Product and Brands AAA
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“If you have any budget, hire Helen Anne, rather than leaving the project to the good intentions of an overloaded internal team.”

Work With Helen Anne

Do you hear that? That’s the sound of things getting done.

No more stress

No more bottlenecks

No more micromanaging

Just great content, copy and branding.

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Schedule a no-pressure call below to learn how Helen Anne can help you FINALLY tackle all of the content, copy and branding projects on your to-do list.
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